Salesforce for Communications, which includes Communications Cloud, unifies all aspects of a Communications organization onto a single, scalable platform to deliver fast, modular, agile, and differentiated experiences. Communications Cloud, an industry-specific product suite built in alignment with TM Forum industry standards that transforms the B2C, B2B and wholesale customer experience, accelerates digital channel adoption, reduces product launch cycles and streamlines order capture, fulfillment and delivery.
Unify the Customer Journey
Attract and engage subscribers with personalized offers, promotions, and services that can be rapidly rolled out for immediate impact.
Deliver Digital-First Support for Connected Customers
Increase NPS score, maximize customer engagements, and drive customer loyalty with digital-first service.
Accelerate Communications Sales
Make it easy for sales teams to sell smarter and faster from anywhere, with AI-driven insights, processes, and guided actions.
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