CGI has been awarded the One IT Operations Outsourcing contract by UK telecommunications company TalkTalk. The contract will see CGI strengthen and transform TalkTalk’s operational services over the next five years.
TalkTalk’s five year One IT Operations contract forms part of a business-wide transformation programme for better customer experience and operational excellence. Having developed its IT estate organically over the past decade, TalkTalk is looking to improve operational efficiency – and, ultimately, drive further growth – by consolidating its IT systems and processes and evolving its approach from reactive to proactive and preventative.
In leading the business to a mature operational model across both systems and processes, CGI will modernise the operation of TalkTalk’s IT estate with a cohesive suite of monitoring and CGI’s proprietary automation tools to drive efficiency and reliability, generating a stable platform for future operations. As part of this work, CGI will manage the migration of TalkTalk’s apps into the private cloud, providing enhanced stability, capacity and improved capabilities for validating future releases.