Innovation Martlesham was delighted to welcome Matt Peppper, Business Value Consultant, WalkMe as the guest speaker of the June IM breakfast webinar. Matt spoke on the topic of "The Human Factor: why “Random Acts of Digital” often fail to deliver on their promises".
Matt explored the common pitfalls of Organisational Change Management (OCM), specifically with digital transformations in enterprise applications. He demonstrated the effect on end user adoption and how WalkMe can be used to guide users through complex business processes, delivering reduced costs (e.g. fewer helpdesk tickets raised) and increased productivity and greater ROI.